FAQ
For any questions or concerns please email us at Hello@shopFRE.com
I did not receive an order confirmation. What do I do?
You should normally receive an email confirmation within an hour. If you have checked your junk folder and still don't see one please contact us at hello@shopfre.com
What carrier can I use to track my order after it ships?
When your order is shipped, you will receive an email that includes a tracking number and a link for easy tracking of your order’s progress online. This shipping status email also includes the shipping method used, transit time, and shipping date.
Free Shipping Domestic orders will ship USPS, orders over $200 will ship UPS.
How much does shipping cost?
Our website offers $7 flat rate US shipping.
Orders $99+ ship free in the US
UPS Shipping to Canada & Mexico is $15 USD or FREE for orders over $200 USD
For all Mexico orders, RFC # is needed
UPS Shipping to Europe is $50 USD or FREE for orders over $200 USD
When will I receive my order?
Estimated delivery time for domestic orders is 4-7 business days from the date of purchase. Delivery time for International orders is 3-10 days. Express shipping is 2 business days not including weekends or holidays.
Items purchased as pre-order or during holidays will take longer.
Can I change or cancel my order?
We do our best to accommodate changes and cancelations before shipping. Please email us at hello@shopfre.com with your order number for any changes or cancelations.
What payment methods do you offer?
Payment methods can vary by location. We offer Shop, PayPal, G Pay, and Venmo. At checkout you will see the payment methods available to you.
Do you offer gift cards?
Yes we do! You can purchase gift cards here.
How do returns and exchanges work?
We hope you love your Free Ride purchase, however, returns of clothing are welcome within 30 days of the date of purchase.
Check out our Returns/Exchanges page
Customer Service Phone number- (352) 579-0255
Embroidered belts are not eligible for returns.
Items must be returned in new condition, have no make-up marks or stains on and are sent back with all original packaging and tags attached for a full refund on products (shipping cannot be refunded).
Refunds will be for the price you paid for the items when sent back within the return & exchange period. For refund to original payment you are responsible for the cost of shipping the item back to us. We can still provide a label and it will be $5 deducted from refund.
The return label is FREE when exchanging for another product or GIFT CARD credit balance.
*Please note Final Sale items are not eligible for returns or exchanges.
How does your sizing work?
At Free Ride it is our main priority to help you find the most comfortable apparel for riding and all kinds of exercise. Of course, this means finding the right fit is a top priority. We source fabrics that our customers will love, each fabric has some give and stretch to create an unrestricted feel. On each product listing, above ADD TO CART, is a link with a size chart! Also know that if the fit is not perfect we will offer a return label for exchange. Just use our Return Portal to initiate an exchange.